Refund Policy

1. Overview

At Opspher, we are committed to providing exceptional operational intelligence services. We understand that circumstances change, and we have established this Refund Policy to ensure fair treatment for all customers. Please read this policy carefully before subscribing to any Opspher plan.

2. Free Trial Period

All new Opspher accounts are entitled to a 14-day free trial. During this period, you have full access to the features of your selected plan at no charge. You may cancel at any time during the free trial without incurring any charges. No refund is applicable for the trial period itself as no payment is collected.

3. Monthly Subscription Refunds

For monthly subscription plans:

• Within 7 days of billing: If you are dissatisfied with the Service and request a refund within 7 calendar days of your billing date, we will issue a full refund for that billing period.
• After 7 days: Refunds are not available after 7 days from the billing date. You may cancel your subscription to prevent future charges, but the current period's fees are non-refundable.

4. Annual Subscription Refunds

For annual subscription plans:

• Within 30 days of purchase: Full refund available if you are unsatisfied with the Service.
• 30–90 days: Pro-rated refund for unused months, less a 10% administrative fee.
• After 90 days: No refunds are available. You retain access to the Service for the remainder of your annual term.

5. Service Credits

In the event that Opspher fails to meet its committed Service Level Agreement (SLA) uptime targets, eligible customers may receive service credits. Credits are calculated based on the duration and severity of the outage and are applied to your next billing cycle. Credits are non-transferable and have no cash value.

6. Non-Refundable Items

The following are not eligible for refunds:

• One-time setup fees or onboarding fees
• Add-on features or premium integrations purchased separately
• Professional services or consulting engagements
• Subscriptions cancelled after the applicable refund window
• Accounts terminated for violation of Terms of Service

7. How to Request a Refund

To request a refund, please contact our billing team at billing@opspher.io with the following information:

• Your account email address
• Your organization name
• The reason for your refund request
• The billing period or invoice number in question

We will process eligible refunds within 5–10 business days. Refunds are issued to the original payment method used for the purchase.

8. Contact