Privacy Policy

1. Introduction

Opspher, Inc. (“Opspher,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website opspher.ioor use our operational intelligence platform (collectively, the “Service”).

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this Privacy Policy, please do not access our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Account credentials (username, password)
• Billing and payment information
• Communications you send us (support tickets, inquiries, feedback)
• Business operational data you integrate into the platform

2.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, actions taken, performance metrics)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

When you connect third-party services to Opspher (e.g., CRM systems, project management tools), we may receive data from those platforms in accordance with your authorization and their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our operational intelligence platform
• Account Management: Creating and managing your account, verifying identity, and processing transactions
• Communications: Sending you service updates, security alerts, and responding to your inquiries
• Analytics: Understanding how users interact with our platform to improve functionality and user experience
• AI Training: Improving our AI models using aggregated, anonymized operational patterns (never your identifiable business data)
• Legal Compliance: Meeting our legal obligations, enforcing our terms, and protecting our rights
• Marketing: With your consent, sending you information about new features, case studies, and relevant content

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (cloud hosting, payment processing, analytics) under strict data processing agreements
• Business Partners: With your explicit consent, for joint service offerings
• Legal Authorities: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

5. Data Security

We implement industry-standard security measures to protect your data, including AES-256 encryption at rest, TLS 1.3 encryption in transit, SOC 2 Type II compliance, regular penetration testing, and role-based access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to access and receive a copy of your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@opspher.io.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Service. Upon termination, we retain data for up to 90 days before permanent deletion, unless a longer retention period is required by law.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: